Terms & Conditions

1. The agreement

These Terms & Conditions are an agreement between you and Growvo.AI, a product of Lakhera Global Services (“Growvo.AI”, “we”, “us”). They govern your use of our website, application, and API (together, the “Service”).

By creating an account or using the Service, you accept these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and “you” means that company.

Our Privacy Policy forms part of this agreement.

2. Definitions

• Workspace — the account boundary that owns your brands, content, and integrations. Agency workspaces may own client sub-workspaces.
• Your Content — everything you upload or submit, including brand information and prompts.
• Output — content generated by the Service in response to your prompts.
• Integration — an external account you connect, such as a social channel or a search or publishing platform.

3. Eligibility and your account

You must be at least 18, or the age of majority where you live, and not barred from using the Service under applicable law.

You are responsible for the accuracy of your account details, for keeping your credentials secure, and for everything done under your account. Tell us promptly if you suspect unauthorised access. If you invite people into your workspace, you are responsible for their use of the Service and for the roles you grant them.

4. Plans, trials, and payment

• Free plan. Available indefinitely, subject to its usage limits.
• Trials. Paid plans begin with a 14-day free trial. Unless you cancel before it ends, the plan converts to a paid subscription.
• Renewal. Subscriptions renew automatically each billing period until cancelled. Monthly plans renew monthly and annual plans annually.
• Plan changes. You may upgrade or downgrade at any time from billing settings; changes are prorated automatically.
• Cancellation. You may cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Refunds. Fees already paid are non-refundable except where the law requires otherwise. We do not provide partial refunds for unused time in a period.
• Usage limits and credits. Each plan includes a monthly allowance. When it runs out you keep access to everything you have already created; to generate more, upgrade or buy a one-time credit top-up. Credits are consumed automatically after the monthly allowance and are non-refundable.
• Failed payment. If a payment fails we will retry and notify you. We may downgrade or suspend paid features until payment succeeds.
• Taxes. Prices exclude taxes unless stated. You are responsible for any applicable taxes other than those on our net income.
• Price changes. We may change prices with at least 30 days' notice, effective from your next billing period.

Payments are processed by Stripe. We do not receive or store your full card details.

5. Acceptable use

You agree not to use the Service to:

• break the law, or infringe anyone’s intellectual property, privacy, or publicity rights;
• generate or publish content that is unlawful, defamatory, hateful, harassing, sexually explicit involving minors, or that incites violence;
• produce spam, bulk unsolicited messaging, deceptive engagement, or content designed to manipulate a platform’s ranking or recommendation systems;
• create material misinformation, impersonate a person or organisation, or pass Output off as human-authored where doing so is deceptive or unlawful;
• upload malware, attempt to breach or probe our security, bypass usage limits or rate limits, or access another workspace’s data;
• reverse engineer the Service, resell or sublicense it outside an Agency plan, or use it to build a competing product; or
• violate the terms of any platform you connect through an Integration.

We may investigate suspected breaches and may suspend or terminate access. Where practical we will warn you first and give you a chance to fix the problem; for serious breaches, or where we must act to protect the Service or a third party, we may act immediately.

6. AI output — what you can and cannot rely on

The Service uses third-party AI models to generate Output. AI is probabilistic, and Output can be inaccurate, outdated, biased, or unintentionally similar to existing material. Output is not professional, legal, financial, or medical advice.

You are responsible for reviewing Output before you publish or rely on it. We give no warranty that Output is accurate, original, non-infringing, or fit for your purpose. Identical or similar Output may be generated for other users.

We do not use Your Content or Output to train AI models — see the Privacy Policy.

7. Integrations and third-party platforms

When you connect an Integration you authorise us to act on your behalf on that platform to the extent needed to do what you ask — publishing content you schedule, and reading back metrics.

Your use of each connected platform remains governed by that platform’s own terms and policies, and you are responsible for complying with them. Third-party platforms change their APIs, permissions, and pricing outside our control. We are not liable if a platform suspends your account, rejects a post, changes a limit, or discontinues access.

8. Intellectual property

Your Content and Output

You keep all rights in Your Content. As between you and us, you own the Output you generate, to the extent it is capable of ownership under applicable law. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, and process Your Content and Output solely to operate and support the Service — for example to store your drafts, or to send a prompt to the AI provider you selected. This licence ends when you delete the content or your account.

Our platform

We and our licensors own the Service, including its software, design, and trademarks. Nothing here transfers those rights to you. Lakhera Global Services grants you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these terms.

Feedback

If you send us suggestions, we may use them without restriction or obligation to you.

9. Availability and changes to the Service

We work to keep the Service available, but we do not promise uninterrupted or error-free operation. We may perform maintenance, and we may add, change, or remove features. If we discontinue a material feature you rely on, we will give reasonable notice. Any service-level commitment applies only if it is in a separate written agreement with you.

10. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory — including merchantability, fitness for a particular purpose, non-infringement, and any warranty as to the accuracy or reliability of Output. Some jurisdictions do not allow certain exclusions, in which case they do not apply to you.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) USD 100.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

12. Indemnity

You will indemnify and hold us harmless against third-party claims, damages, and reasonable costs arising from Your Content, from your use of Output, from your breach of these terms or of a connected platform’s terms, or from your violation of any law or third-party right.

13. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these terms, if your payment remains unpaid, or if we are required to by law.

On termination your right to use the Service ends. We will delete or anonymise your data in line with our Privacy Policy; you can also request deletion directly using our data deletion instructions. Export anything you want to keep before you terminate.

14. Governing law and disputes

These terms are governed by the laws of India, without regard to conflict-of-laws rules. The competent courts in India have exclusive jurisdiction over any dispute, and both parties submit to that jurisdiction.

Before starting formal proceedings, please contact us at support@growvo.ai so we can try to resolve the matter directly.

15. General

• Changes to these terms. We may update them; we will change the date at the top and, for material changes, notify you in advance. Continuing to use the Service after a change means you accept it.
• Notices. We may contact you at your account email. Send notices to us at support@growvo.ai.
• Assignment. You may not assign this agreement without our consent. We may assign it in connection with a merger, acquisition, or sale of assets.
• Severability and waiver. If a provision is unenforceable, the rest stays in force. Not enforcing a right is not a waiver of it.
• Entire agreement. These terms, plus the Privacy Policy and any separate written agreement with us, are the entire agreement between us on this subject.